module 3
Through a combination of instruction and activities, this module will cover workplace habits that employer’s prize.
Instructional Goals:
Upon completion of this module you will be able to
- Display a professional workplace attitude
- Create positive first impression behaviors
- Implement active listening in professional situations
- Implement employer valued workplace habits
Activity one
(Pre-assessment Ideas - Differentiation & LR Information for SAS Teachers, n.d.)
INSTRUCTION
Workplace Habits Employers Prize
This video is an overview of on the job etiquette that employers prize.
ACTIVITY TWO
Instruction
Person to person etiquette has to do with how you treat people at work. Professional behavior is a skill that must be learned and cultivated. Creating and managing relationships with others is
Professionalism – Person to Person Etiquette
Christine Porath is an instructor at Georgetown University's McDonough School of Business. Porath is the author of Mastering Civility: A Manifesto for the Workplace and co-author of The Cost of Bad Behavior. Watch her TED talk on civility in the workplace to learn important concepts in person to person etiquette and importance of civility in the workplace..
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Everyone has to deal with difficult people. Learning how to deal with different types of people is a valuable interpersonal skill. Crystal Fuentes, host of The Ladies Coach, provides tips on the how to deal with people you don't like at work.
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Parody/Skit Maker/YouTuber, TPindell, in this relate-able skit, provokes thoughts about good employee - boss etiquette. Get ready to discuss this important skill after viewing this video. (WARNING: some colloquial irreverent language)
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Learn tips on diversity from Cole Blakeway, a ten year old Ted Talker who teaches the value of difference in We Are All Different - and THAT'S AWESOME! Accepting differences is an interpersonal skill that is central to creating positive relationships with co-workers.
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USA TODAY asked teens at the Newseum in Washington, D.C. about diversity and how it affects their lives and generation. As you watch this video, consider your own beliefs about diversity.
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Oprah is the queen of presenting a good business image. Learn from a master in this student led interview at the Stanford Graduate School of Business and take note of how Oprah dealt with people in her career journey. Her people skills played a pivotal role in her success.
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Calling Conditions
Learning to read people is a crucial interpersonal skill. Practice calling conditions to hone your ability to read people.
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ACTIVITY three
Wonder Board
Write down what you wonder about job etiquette. Record the teams wonder thoughts on a shared display, whiteboard, post-it notes, etc. As the instruction of this activity is completed, students will record and post the answers to relevant questions on the Wonder Board. (Hofileña, Schrock, & Stockman, 2015).
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INstruction
on the job etiquette
According to Hubspot's Aja Frost, the definition of Business Etiquette is a set of general guidelines for manners and behavior in a professional setting that allows professionals to fee comfortable and safe at work or in other professional settings (The 5 Types of Business Etiquette, n.d.).
Responsibility is your ability to respond. In the business world, it is essential to know how to respond appropriately. Most of us know how to be polite, and we understand the importance of having rules. In the workplace, business etiquette provides a framework that makes it possible to work as a team and to build a positive, productive environment. While job skills are important to have, you are also expected to know how to interact with others and treat customers well when working. Speaking politely and with authority will help others to reflect the same to you. Possessing emotional intelligence, self-control, and demonstrating a knowledge of business interaction are all part of doing your job. To gain respect and be taken seriously in your work, it is vital to know the rules of professionalism.
Here are some good tips for on the job etiquette:
Courtesy
It goes without saying that courtesy is the number one most element of business etiquette. There is never a circumstance at work where courtesy and respect are not important. You should be mindful of raising your voice, using foul language and being rude in any way.
Work Relationships
Oprah Winfrey says that the most important thing she realized is that absolutely everyone in the world wants to be valued (Oprah Winfrey on Career, Life, and Leadership, 2014). Value your colleagues by taking the time to talk to them and listen to them actively. Say hello the janitor, hold the door for the person carrying in boxes and bags and always acknowledge the people you pass in the hall. Don’t forget to wish your work partners happy birthday and volunteer to cover or trade shifts when they need time off for their life. Thoughtfulness in the workplace will lead you to respect and great work relationships. Be mindful of nonverbal cues. Watch facial expressions, body posture and hand movements in both yourself and others.
Communication
Communication is the cornerstone of business etiquette. Knowing when to speak, what to say and how to say it is critical. You should make it your business to know how to return phone call, write effective emails and respond to social media thoughtfully and respectfully. (see Module 2 for details!)
You Are What You Wear
There are an infinite number of work place environments, just as there are infinite numbers of people who have their own individual style of dressing. Be sure you understand the appearance you are expected to present at your job and dress appropriately. If you are not sure what you can and cannot wear, ask your supervisor. A good rule of thumb is think about what you might wear to a church service or a funeral. Remember, what you wear is a reflection of who you are. It is a demonstration of the respect you hold for others. Take it seriously and always present yourself in the best light. Take a shower, fix your hair and make sure your socks match. Don’t wear provocative clothing, anything that exposes body parts, and if you have tattoos it is best to cover them up until you are sure it is acceptable to everyone in your workplace. Be mindful of the fact that many older people still view tattoos negatively. Don’t be afraid to ask what is meant by business causal and be thoughtful at work place social events, too. Remember, even if you are dressing down for a casual Friday or going to the company picnic, don’t make the mistake of dressing in way that might disrespect a client, a colleague or boss. Protect your credibility by know what to wear and presenting yourself in attractive attire at all times.
Peers, Subordinates and Superiors
Business etiquette means always putting your best foot forward. Demonstrate respectful behavior to your superiors, peers and subordinates; in other words, to everyone (Magloff, 2017). When you respect everyone, by being courteous, avoiding gossip or joining in on that complaining session at the water cooler, you maintain your professional image. Don’t overshare about yourself and your life. Keep the weekend stories to yourself, and remember social media is forever. Mistakes online can get you fired. Respect people’s privacy and personal property. Remember that everyone is an individual and may not work the way you do Don’t blast loud music – put on your headphones. Make it your business to remember everyone’s name. Always use your full name when introducing yourself or others.
Name Tip
Remembering names can be challenging, especially if you meet multiple people at one time. Try repeating the name silently to yourself three times, or identify a characteristic that helps you differentiate the person and associate that characteristic to their name. Try using their name in your conversation 3 to 4 times, but not so frequently that it is obvious (21 Business Etiquette Rules You Should Never Break, n.d.).
Respect for Property
Take care of work property. When you work you are sharing space and equipment with others. How you share reflects on your character. Clean up after yourself. Don’t eat the sandwich out the refrigerator. Fill the copier with paper when it is empty. Recycle if there is a bin.
Table Manners and Meal Etiquette
Table manners and meal etiquette is much more than knowing which fork to use. Aja Frost of Hubpot sasys it is advisable to read a whole book on this subject, but provides a quick list that should serve you in any business eating situation:
Professionalism
Aja Frost also has great advice on professionalism. He reminds us that professionalism encompasses a whole host of behaviors but here is his short list:
References
21 Business Etiquette Rules You Should Never Break. (n.d.). Retrieved from https://toggl.com/business-etiquette-rules/
Frost, A. (n.d.). The 5 Types of Business Etiquette. Retrieved from https://blog.hubspot.com/sales/types-business-etiquette
Magloff, L. (2017, November 21). Define Business Etiquette. Retrieved from https://smallbusiness.chron.com/define-business-etiquette-2898.html
Stanford Graduate School of Business, (2014, April, 28) Oprah Winfrey on Career, Life, and Leadership. Retrieved from https://www.youtube.com/watch?v=6DlrqeWrczs
Responsibility is your ability to respond. In the business world, it is essential to know how to respond appropriately. Most of us know how to be polite, and we understand the importance of having rules. In the workplace, business etiquette provides a framework that makes it possible to work as a team and to build a positive, productive environment. While job skills are important to have, you are also expected to know how to interact with others and treat customers well when working. Speaking politely and with authority will help others to reflect the same to you. Possessing emotional intelligence, self-control, and demonstrating a knowledge of business interaction are all part of doing your job. To gain respect and be taken seriously in your work, it is vital to know the rules of professionalism.
Here are some good tips for on the job etiquette:
Courtesy
It goes without saying that courtesy is the number one most element of business etiquette. There is never a circumstance at work where courtesy and respect are not important. You should be mindful of raising your voice, using foul language and being rude in any way.
Work Relationships
Oprah Winfrey says that the most important thing she realized is that absolutely everyone in the world wants to be valued (Oprah Winfrey on Career, Life, and Leadership, 2014). Value your colleagues by taking the time to talk to them and listen to them actively. Say hello the janitor, hold the door for the person carrying in boxes and bags and always acknowledge the people you pass in the hall. Don’t forget to wish your work partners happy birthday and volunteer to cover or trade shifts when they need time off for their life. Thoughtfulness in the workplace will lead you to respect and great work relationships. Be mindful of nonverbal cues. Watch facial expressions, body posture and hand movements in both yourself and others.
Communication
Communication is the cornerstone of business etiquette. Knowing when to speak, what to say and how to say it is critical. You should make it your business to know how to return phone call, write effective emails and respond to social media thoughtfully and respectfully. (see Module 2 for details!)
You Are What You Wear
There are an infinite number of work place environments, just as there are infinite numbers of people who have their own individual style of dressing. Be sure you understand the appearance you are expected to present at your job and dress appropriately. If you are not sure what you can and cannot wear, ask your supervisor. A good rule of thumb is think about what you might wear to a church service or a funeral. Remember, what you wear is a reflection of who you are. It is a demonstration of the respect you hold for others. Take it seriously and always present yourself in the best light. Take a shower, fix your hair and make sure your socks match. Don’t wear provocative clothing, anything that exposes body parts, and if you have tattoos it is best to cover them up until you are sure it is acceptable to everyone in your workplace. Be mindful of the fact that many older people still view tattoos negatively. Don’t be afraid to ask what is meant by business causal and be thoughtful at work place social events, too. Remember, even if you are dressing down for a casual Friday or going to the company picnic, don’t make the mistake of dressing in way that might disrespect a client, a colleague or boss. Protect your credibility by know what to wear and presenting yourself in attractive attire at all times.
Peers, Subordinates and Superiors
Business etiquette means always putting your best foot forward. Demonstrate respectful behavior to your superiors, peers and subordinates; in other words, to everyone (Magloff, 2017). When you respect everyone, by being courteous, avoiding gossip or joining in on that complaining session at the water cooler, you maintain your professional image. Don’t overshare about yourself and your life. Keep the weekend stories to yourself, and remember social media is forever. Mistakes online can get you fired. Respect people’s privacy and personal property. Remember that everyone is an individual and may not work the way you do Don’t blast loud music – put on your headphones. Make it your business to remember everyone’s name. Always use your full name when introducing yourself or others.
Name Tip
Remembering names can be challenging, especially if you meet multiple people at one time. Try repeating the name silently to yourself three times, or identify a characteristic that helps you differentiate the person and associate that characteristic to their name. Try using their name in your conversation 3 to 4 times, but not so frequently that it is obvious (21 Business Etiquette Rules You Should Never Break, n.d.).
Respect for Property
Take care of work property. When you work you are sharing space and equipment with others. How you share reflects on your character. Clean up after yourself. Don’t eat the sandwich out the refrigerator. Fill the copier with paper when it is empty. Recycle if there is a bin.
Table Manners and Meal Etiquette
Table manners and meal etiquette is much more than knowing which fork to use. Aja Frost of Hubpot sasys it is advisable to read a whole book on this subject, but provides a quick list that should serve you in any business eating situation:
- Put your napkin in your lap when you sit down
- Order items in a similar price range to your dining companions
- Don't start eating until everyone has received their food
- Pass condiments and dishes from left to right rather than reaching across the table
- Chew with your mouth closed
- Don't snap your fingers at your server
- After the meal is over, partially fold your napkin and put it to the left of your plate
Professionalism
Aja Frost also has great advice on professionalism. He reminds us that professionalism encompasses a whole host of behaviors but here is his short list:
- Keeping your word: When you make a commitment -- whether it's big or small -- keep it. If you know that will be impossible, give the other person as much notice as possible.
- Being punctual: Show up on time (or early).
- Remaining calm: Even in heated situations, do your best to stay cool.
- Acting flexible: Sometimes you'll have to stay late, show up early, change plans, move meetings, and more to make things work. Unless this is happening all the time, accommodate these changes without raising a stink.
- Using diplomacy: There will be people you don't like -- prospects, coworkers, or both. Be kind and amiable anyway.
- Accepting constructive criticism: Throughout your career, others will offer feedback. If you're closed off to it, you'll not only harm your professional rapport, you'll also lose valuable opportunities to improve.
- Maintain eye contact 60% to 70% of the time.
- Match the volume of the people you are speaking with.
- Show interest in what you people are saying
- Don't speak too loudly so as not to disturb people working around you.
References
21 Business Etiquette Rules You Should Never Break. (n.d.). Retrieved from https://toggl.com/business-etiquette-rules/
Frost, A. (n.d.). The 5 Types of Business Etiquette. Retrieved from https://blog.hubspot.com/sales/types-business-etiquette
Magloff, L. (2017, November 21). Define Business Etiquette. Retrieved from https://smallbusiness.chron.com/define-business-etiquette-2898.html
Stanford Graduate School of Business, (2014, April, 28) Oprah Winfrey on Career, Life, and Leadership. Retrieved from https://www.youtube.com/watch?v=6DlrqeWrczs
businessetiquttehandout.pdf | |
File Size: | 128 kb |
File Type: |
ON the Job GooseChase [scavenger hunt] App for phone Activity
Goosechase is an online scavenger hunt you play on your phone. Join from the iOS or Android app. Once in your game, you will be able to see your missions. Working with your teammates perform your missions and complete them for points!
GooseChase has a stop and start time. This game has been started and it has space for three teams only. This game started on 7/26/19 and is open for seven days until August 2, 2019.
Track & Review Progress
Everyone keeps up to date through the Leaderboard and Activity Feed – giving you real-time insight into progress.
GooseChase has a stop and start time. This game has been started and it has space for three teams only. This game started on 7/26/19 and is open for seven days until August 2, 2019.
Track & Review Progress
Everyone keeps up to date through the Leaderboard and Activity Feed – giving you real-time insight into progress.
Download: Find the Goosechase app in your play store or app store on your phone and load it up. Locate the game with the information below. Once you enter either create a new team or join an existing team:
Game Code: 2Z5KGZ Game Password: onthejob1234# Game Name: On the Job Twitter: #funwithonthejobetiquette End of Game: At the end of your game, the teams will review all submissions as a group or individually at a later date and decide the winners. Team with the most points wins! Debrief the game by completing the 3-2-1 Reflection below: |
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FINAL ASSESSMENT
Create cards that contain various workplace scenarios that pose an etiquette challenge for you. After choosing a card, work with your team mates to model specific job etiquette behavior to appropriately respond to the card’s challenge.
Your class / team mates will evaluate your response (Milton Hershey School, 2018). |
References
Milton Hershey School. (2Captain Picard Covering Ears Template. (n.d.). Retrieved from https://i.imgflip.com/1e7hpf.jpg018, February 12). 8 Employability Skills That Prepare High Schoolers for the 21st Century Workforce. Retrieved from https://mystudentvoices.com/8-employability-skills-that-prepare-high-schoolers-for-the-21st-century-workforce-86744c3fc7b2
Pre-assessment Ideas - Differentiation & LR Information for SAS Teachers. (n.d.). Retrieved from https://sites.google.com/site/lrtsas/differentiation/5-preassessment-ideas
Images:
https://261fz52lx6t521obdd3co72i-wpengine.netdna-ssl.com/wp-content/uploads/2016/06/Teen-Job-Etiquette.jpg
Captain Picard Covering Ears Template. (n.d.). Retrieved from https://i.imgflip.com/1e7hpf.jpg
mamkschools.orghttp://ww3.mamkschools.org/units_of_study/Grade_4_Units_of_Study/Reading/Grade_4_Reading_Resources/Reading%20-%20Unit%204%20-%20Mystery%20Book%20Clubs/I_wonder_board_read_aloud.JPG
Whitney, C. (2018, December 17). Should Teens Work Part Time While in School? Retrieved from https://resize.hswstatic.com/w_830/gif/teen-work1.jpg
Videos:
Blakeway, C. [TEDx Talks]. (2017, October, 30). We are all different - and that’s awesome [Video File]. Retrieved from https://youtu.be/sQuM5e0QGLg
Fuentes, C. [The Ladies Coach] (2015, April, 23). How to deal with people you don't like at work [Video File] . Retrieved from https://youtu.be/Pm8kU37u0Ho
Pindell, T. [Tpindell]. (2018, September, 19). How you act at work vs home [Video File]. Retrieved from https://youtu.be/94FeWTULhlc
Porath, C. [TED]. (2018, October, 24) Why being respectful to your coworkers is good for business [Video File]. Retrieved from https://youtu.be/YY1ERM-NIBY
Stanford Graduate School of Business, (2014, April, 28) Oprah Winfrey on Career, Life, and Leadership [Video File]. Retrieved from https://www.youtube.com/watch?v=6DlrqeWrczs
USA TODAY, [USA TODAY ](2014, December, 10). Teens talk about diversity [Video File]. Retrieved from https://youtu.be/LFNuRJm4LMs
Pre-assessment Ideas - Differentiation & LR Information for SAS Teachers. (n.d.). Retrieved from https://sites.google.com/site/lrtsas/differentiation/5-preassessment-ideas
Images:
https://261fz52lx6t521obdd3co72i-wpengine.netdna-ssl.com/wp-content/uploads/2016/06/Teen-Job-Etiquette.jpg
Captain Picard Covering Ears Template. (n.d.). Retrieved from https://i.imgflip.com/1e7hpf.jpg
mamkschools.orghttp://ww3.mamkschools.org/units_of_study/Grade_4_Units_of_Study/Reading/Grade_4_Reading_Resources/Reading%20-%20Unit%204%20-%20Mystery%20Book%20Clubs/I_wonder_board_read_aloud.JPG
Whitney, C. (2018, December 17). Should Teens Work Part Time While in School? Retrieved from https://resize.hswstatic.com/w_830/gif/teen-work1.jpg
Videos:
Blakeway, C. [TEDx Talks]. (2017, October, 30). We are all different - and that’s awesome [Video File]. Retrieved from https://youtu.be/sQuM5e0QGLg
Fuentes, C. [The Ladies Coach] (2015, April, 23). How to deal with people you don't like at work [Video File] . Retrieved from https://youtu.be/Pm8kU37u0Ho
Pindell, T. [Tpindell]. (2018, September, 19). How you act at work vs home [Video File]. Retrieved from https://youtu.be/94FeWTULhlc
Porath, C. [TED]. (2018, October, 24) Why being respectful to your coworkers is good for business [Video File]. Retrieved from https://youtu.be/YY1ERM-NIBY
Stanford Graduate School of Business, (2014, April, 28) Oprah Winfrey on Career, Life, and Leadership [Video File]. Retrieved from https://www.youtube.com/watch?v=6DlrqeWrczs
USA TODAY, [USA TODAY ](2014, December, 10). Teens talk about diversity [Video File]. Retrieved from https://youtu.be/LFNuRJm4LMs